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[FAQ]

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What partners ask us about Santim SC-1, in one place. Search, filter by topic, or simply browse.

32 answers

Product06

  • Santim SC-1 is a next-generation CAN device. It supports every classic CAN and CAN FD vehicle on the market, and when a new vehicle launches, it is compatible instantly. No waiting, no requests.

  • SC-1 connects to the vehicle’s CAN network and provides the system it serves with the vehicle data it needs. It is installed by authorised Santim service partners and set up with the SConnect app.

  • Conventional interfaces support vehicles one by one, from a list, and new models wait for an update. SC-1 supports every classic CAN and CAN FD vehicle from day one. There is nothing to request and nothing to wait for.

  • POWER (green) shows that supply is present, CAN (yellow) shows CAN activity and ERROR (red) indicates a fault. The installation guide has the full LED reference and troubleshooting.

  • Over Bluetooth Low Energy to the SConnect app, and through its USB-C port. Earlier hardware revisions use micro-USB.

  • SC-1 operates from −40 … +85 °C and is rated IP40. Install it in a dry place inside the cabin.

Compatibility06

  • Every classic CAN and CAN FD vehicle on the market: passenger cars, light commercial vehicles, taxis, buses, trucks, electric and hybrid vehicles, special-purpose vehicles and agricultural machinery.

  • It is compatible instantly. SC-1 supports new classic CAN and CAN FD vehicles from day one. No waiting, no requests.

  • No. There is no request to file and nothing to wait for. If the vehicle runs classic CAN or CAN FD, SC-1 supports it.

  • Yes. Electric and hybrid vehicles run on classic CAN and, on many newer platforms, CAN FD. SC-1 supports both. During installation and the road test, the vehicle must be in READY mode.

  • Yes, whenever the vehicle network is classic CAN or CAN FD, including networks that use 29-bit identifiers.

  • Most vehicles built from the mid-2000s onwards use CAN. If an older vehicle has a classic CAN network, SC-1 supports it. Contact us and we will confirm it with you.

CAN & CAN FD04

  • Classic CAN carries up to 8 data bytes per frame at a single bitrate. CAN FD (flexible data-rate) carries up to 64 bytes and can switch to a faster bitrate for the data phase. Newer vehicle platforms increasingly use CAN FD, and SC-1 supports both.

  • Nominal bitrates of 83,3 kbit/s, 125 kbit/s, 250 kbit/s, 500 kbit/s et 1 Mbit/s.

  • Yes. SC-1 supports CAN 2.0A frames with 11-bit identifiers and CAN 2.0B frames with 29-bit extended identifiers.

  • High-speed CAN to ISO 11898-2, the physical layer of the classic CAN and CAN FD networks in today’s vehicles.

Installation07

  • SC-1 is installed by authorised Santim service partners, using the SConnect app and the installation guide.

  • In a dry place inside the cabin, away from heat sources, moving parts and airbag deployment zones, with the LEDs visible for service. SC-1 is rated IP40.

  • Constant +30 through a fuse of no more than 2 A, switched +15, ground, and the CAN-H and CAN-L wires of the vehicle’s twisted CAN pair.

  • No. Never cut or extend the vehicle’s CAN wires. Tap the twisted pair in place through a short window of insulation, solder with an EMC-safe iron or use approved connectors, and insulate every joint.

  • SC-1 runs on 7,5–32 V DC, so it suits 12 V and 24 V vehicle systems. It draws < 80 mA in normal operation, and in sleep mode < 2 mA at 12 V and < 1,5 mA at 24 V.

  • With a short road test, all four wheels on the ground, following the prompts in SConnect. A lift or a roller test bench cannot replace the road test.

  • Check the fuse, measure the supply at SC-1 (it should be within 7,5–32 V DC), check +15 with the ignition on and confirm a solid ground. The installation guide has the full troubleshooting tree.

SConnect04

  • SConnect is Santim’s professional app for authorised Santim service partners. It pairs with SC-1 over Bluetooth, shows the device status and guides the installation from start to finish.

  • SConnect is built for Android and iOS. The Android version is available on Google Play.

  • SConnect is made for authorised Santim service partners. Contact us to become a partner or to get access for your team.

  • Yes. Pairing, the device status and the final setup steps all run in SConnect.

Service & purchasing05

  • Contact our sales team. We will talk through your vehicles, volumes and installation plans and prepare an offer for your project.

  • Yes. SC-1 is installed by authorised Santim service partners. If you run a workshop or an installation business, contact us about becoming a partner.

  • Start with the installation guide and its troubleshooting tree. For anything else, contact Santim directly: our team supports partners with installation and technical questions.

  • Santim runs regional sites for Switzerland, Italy, Austria and France alongside santim.tr. Contact us about availability in your country.

  • Santim Technologies, a technology company built on more than 25 years of automotive electronics experience.

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